Shipping Policy

The Orthodox Market

At The Orthodox Market, each item is made to order with care and attention to detail. Below you will find everything you need to know about our shipping process.

Order Processing

All orders are produced on demand.

• Processing time: 2–3 business days

• During busy periods, processing may take up to 5 business days

Orders are processed Monday to Friday, excluding public holidays.

Shipping Times

Once your order has been dispatched, estimated delivery times are as follows:

• United Kingdom: 5–10 business days

• Germany: 1–3 business days

• Europe (excluding Germany): 5–8 business days

• United States: 5–10 business days

• Canada: 5–8 business days

• Australia: 5–10 business days

• Rest of World: 5–10 business days

Please note that delivery times are estimates and may vary depending on location and external factors.

Tracking Information

All orders include tracked shipping.

Once your order has been dispatched, you will receive a confirmation email with your tracking details. Please allow up to 48 hours for tracking updates to become available.

Delays & Delivery Notes

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to:

• High demand periods

• Postal service disruptions

• Customs processing times

The Orthodox Market is not responsible for delays caused by carriers or customs clearance, but we will always support you if any issues arise.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country.

These charges are the responsibility of the customer and are determined by your local customs authority.

Incorrect Addresses

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible before your order is processed.

Contact

If you have any questions regarding your order or shipping, please contact us at:

support@theorthodoxmarket.com

We aim to respond within 24 hours.