Return & Refund Policy

The Orthodox Market

At The Orthodox Market, each item is made to order with care and intention. As a result, our return policy is designed to reflect the nature of our products while ensuring fairness and support for our customers.

Returns Eligibility

We accept returns or offer replacements only in the following cases:

• The item arrives damaged
• The item is faulty or defective
• You receive the wrong item

To be eligible, you must contact us within 14 days of delivery.

Non-Returnable Items

As all products are made to order, we do not accept returns or exchanges for:

• Change of mind
• Incorrect size selection
• Incorrect colour selection
• Orders placed in error

We encourage customers to carefully review product details, sizing guides, and descriptions before purchasing.

How to Report an Issue

If there is a problem with your order, please contact us within 14 days of receiving your item.

Email: support@theorthodoxmarket.com

Please include:

• Your order number
• A clear description of the issue
• Photos showing the damage, fault, or incorrect item

This allows us to resolve the issue as quickly as possible.

Resolution Process

Once your request is reviewed and approved, we will offer one of the following:

• A replacement item at no additional cost
• A full refund, where appropriate

We aim to process all resolutions promptly and keep you informed throughout.

Refunds

If a refund is approved:

• It will be issued to your original payment method
• Processing times may vary depending on your payment provider

Important Notes

• We do not require returns of damaged or incorrect items unless specifically requested
• The Orthodox Market is not responsible for issues arising from incorrect information provided at checkout

Contact

If you have any questions about your order, please contact:

support@theorthodoxmarket.com

We aim to respond within 24 hours.